Return Policy

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At Kluzarinquabl, we are committed to your satisfaction with every interior decor purchase. This Return Policy outlines the terms and conditions governing returns, exchanges, and related processes for products acquired through our services. We encourage you to review this policy carefully before finalizing your purchase.

1. Our Commitment to Quality

We carefully curate and inspect all items in our collection to ensure they meet high standards of quality, craftsmanship, and aesthetic appeal. Each piece is evaluated for structural integrity, finish quality, and overall condition before being offered to clients. Despite these rigorous measures, we recognize that occasionally a product may not meet your expectations or may arrive with unforeseen issues.

This Return Policy is designed to address such situations while maintaining fair and practical procedures for both clients and our business. We strive to balance customer satisfaction with responsible stewardship of the products entrusted to us by artisans and suppliers.

2. Return Eligibility Period

To accommodate careful consideration and proper evaluation of your purchase, we offer a return window of thirty days from the date of delivery. This timeframe provides adequate opportunity to assess whether the item meets your spatial requirements, aesthetic preferences, and quality expectations in the context of your actual environment.

2.1 Calculating the Return Period

The thirty-day return period begins on the date you physically receive the item, as confirmed by delivery documentation or carrier records. For multiple items delivered separately, each item has its own individual return period calculated from its specific delivery date.

2.2 Initiating Returns

To initiate a return, contact us before the expiration of the thirty-day window using the contact information provided in Section 11 of this policy. Return requests received after this period may be considered on a case-by-case basis at our discretion, particularly in circumstances involving extenuating factors, but approval is not guaranteed.

3. Conditions for Returns

Products must meet specific conditions to qualify for return acceptance. These requirements protect the integrity of items while ensuring they can be offered to other clients if necessary.

3.1 Unused and Undamaged Condition

Returned items must be in their original, unused condition without signs of wear, installation, mounting, or alteration. This includes:

• No mounting holes, adhesive residue, or installation marks on wall art pieces
• No weathering, soil contact, or outdoor exposure for patio decor items intended for indoor inspection
• No removal or alteration of original labels, tags, or identifying marks
• No scratches, dents, chips, or other damage beyond what may have occurred during shipping
• No evidence of cleaning product use or modification attempts

3.2 Original Packaging

Items should be returned in their original packaging whenever possible, including:

• Original boxes, cartons, or crates with minimal damage
• Protective materials such as bubble wrap, foam inserts, or corner protectors
• Instruction manuals, certificates of authenticity, or accompanying documentation
• Any accessories, hardware, or supplementary components included with the original shipment

If original packaging is unavailable or was damaged during initial unpacking, please use similar protective materials and sturdy containers to prevent damage during return shipping. Contact us for guidance on appropriate packaging methods for specific items.

3.3 Items Not Eligible for Return

Certain products cannot be accepted for return due to their nature or customization:

• Custom-ordered or specially commissioned pieces created according to your specifications
• Items that have been personalized, engraved, or modified at your request
• Clearance or final sale items explicitly marked as non-returnable at the time of purchase
• Items damaged due to misuse, improper installation, or negligence after delivery
• Products returned without prior authorization through our return process
• Pieces that show evidence of installation, outdoor exposure, or use beyond initial inspection

4. Damaged or Defective Items

While we take extensive precautions during packaging and shipping, transit damage occasionally occurs. Similarly, manufacturing defects may escape initial inspection. We address these situations with urgency and care.

4.1 Reporting Damage or Defects

If you receive an item that arrives damaged or exhibits defects, notify us within seven days of delivery. Prompt reporting allows us to file necessary claims with shipping carriers and document issues while they remain fresh. To report damage or defects:

• Contact us immediately using the contact information in Section 11
• Provide detailed description of the damage or defect observed
• Submit clear photographs showing the issue from multiple angles
• Include images of packaging condition if damage appears transit-related
• Retain all packaging materials and documentation until we advise on next steps

4.2 Resolution Options

Upon reviewing your damage or defect report, we will work with you to determine the most appropriate resolution, which may include:

• Full replacement with an identical item when available
• Partial refund reflecting the extent of damage if you wish to keep the item
• Complete refund upon return of the damaged or defective product
• Credit toward an alternative item of comparable or greater value
• Repair or restoration services if feasible and appropriate

We cover all return shipping costs for damaged or defective items and expedite replacement shipments when possible.

5. Return Shipping Procedures

Proper return shipping protects items during transit and ensures they arrive in acceptable condition for inspection and potential resale.

5.1 Responsibility for Return Shipping Costs

Shipping costs for returns depend on the reason for return:

• Our Error or Defects: We cover all return shipping costs if the item arrived damaged, defective, or different from what was ordered
• Change of Mind: You are responsible for return shipping costs if returning an item due to preference changes, design decisions, or other non-defect reasons
• Incorrect Address: If items are returned due to incorrect address information you provided, you bear shipping costs for both the original failed delivery and any reshipment

5.2 Shipping Methods and Insurance

We recommend using trackable, insured shipping methods for all returns to protect against loss or additional damage during transit. For high-value items, signature confirmation provides additional security. Contact us for recommended carriers and service levels appropriate for specific products.

You remain responsible for items during return shipping until they arrive at our location. We strongly encourage purchasing adequate insurance coverage for the item's full value.

5.3 Return Shipping Address

Do not return items to the address on product packaging, as it may differ from our returns processing location. We will provide the correct return address when you contact us to initiate your return. Sending items to incorrect addresses may delay processing or result in loss of the package.

6. Refund Process

Upon receiving and inspecting your returned item, we process refunds according to established timelines and procedures.

6.1 Inspection Period

We inspect returned items within five business days of receipt to verify they meet return conditions outlined in Section 3. This inspection assesses:

• Overall condition compared to original state
• Completeness of all components and accessories
• Packaging adequacy and protection during return transit
• Consistency with the reason for return stated in your request

6.2 Refund Amounts

Approved refunds include:

• Full purchase price paid for the item
• Original outbound shipping costs if the return results from our error, damage, or defects

Refunds do not include:

• Original shipping costs for change-of-mind returns
• Return shipping costs you incurred for non-defect returns
• Installation costs or services you arranged independently

6.3 Refund Method and Timing

We issue refunds to the original payment method used for purchase. Depending on your financial institution, refunds typically appear in your account within seven to ten business days after we process them. Credit card refunds may take one to two billing cycles to appear on statements, depending on the card issuer's processing schedule.

For purchases made through alternative payment methods, refund timing may vary. We will communicate expected timeframes when confirming your refund approval.

6.4 Partial Refunds

In certain circumstances, we may offer partial refunds as an alternative to full returns:

• Minor cosmetic imperfections that don't affect functionality or overall appearance significantly
• Items returned with missing non-essential accessories or packaging
• Products showing minimal signs of inspection beyond what is reasonable
• Situations where keeping the item with a price adjustment serves both parties better than a full return

We will discuss partial refund options with you before finalizing any such arrangement. Acceptance of a partial refund is entirely voluntary.

7. Exchanges

While we accommodate exchanges when possible, product availability may limit options. If you wish to exchange an item for a different size, color, style, or alternative product:

7.1 Exchange Process

• Contact us to discuss exchange possibilities before returning the original item
• Verify availability of the desired replacement item
• Follow return procedures outlined in this policy for the original item
• Place a new order for the replacement item or arrange for us to hold it pending receipt of your return

7.2 Exchange Costs

Exchange shipping costs follow the same principles as regular returns:

• If exchanging due to our error, defect, or damage, we cover all shipping costs
• If exchanging due to preference changes, you pay return shipping for the original item and standard shipping for the replacement
• Price differences between exchanged items are charged or refunded accordingly

8. Refused or Undeliverable Shipments

Occasionally, shipments cannot be delivered due to address issues, refusal to accept delivery, or absence during delivery attempts. In these cases:

• Returned shipments incur the cost of original outbound shipping and any carrier return fees
• These costs are deducted from refunds for the affected order
• Reshipment to corrected addresses requires payment of new shipping charges
• We make reasonable efforts to contact you regarding delivery issues before shipments are returned to us

9. Special Circumstances

We recognize that unusual situations occasionally arise that may not fit neatly within standard policy parameters. Examples include extended hospital stays, natural disasters, or other significant life events affecting your ability to receive, inspect, or return items within normal timeframes.

If you encounter such circumstances, contact us to discuss your situation. While we cannot guarantee accommodation in all cases, we evaluate special circumstances requests individually and make reasonable efforts to find workable solutions.

10. Consumer Rights

This Return Policy supplements, but does not limit, your rights under New Zealand consumer protection law. The Consumer Guarantees Act provides statutory protections regarding product quality, fitness for purpose, and correspondence with descriptions. Nothing in this policy restricts your rights under applicable consumer protection legislation.

If you believe a product fails to meet guarantees under the Consumer Guarantees Act or other applicable laws, please contact us to discuss the situation. We respect statutory consumer rights and work cooperatively to resolve issues in accordance with legal requirements.

11. Contact Us About Returns

To initiate a return, request an exchange, report damage or defects, or ask questions about this Return Policy, please contact us:

Kluzarinquabl
102 Jervois Road, Herne Bay
Auckland 1011, New Zealand
Phone: +64 9 360 2573
Email: mailuse@kluzarinquabl.world

Our team responds to return inquiries promptly and works to make the process as smooth as possible. We appreciate your business and remain committed to your satisfaction with our interior decor solutions.

12. Policy Updates

We may update this Return Policy periodically to reflect changes in our practices, legal requirements, or operational procedures. The effective date at the top of this document indicates when the policy was last revised. Significant changes affecting customer rights or responsibilities will be communicated through website notices or direct contact with recent purchasers.